Frequently Asked Questions & Useful LinksChild-Care-Centre-Questions

What is the minimum booking?

We recommend a minimum booking of 2 days per week where ever possible and preferably consecutive days.

What if my child is sick?

If your child falls ill while at the child care centre, we will contact the parents or the person nominated by the parents to collect the child. If your child is sick we request that you keep them at home, this is essential to reduce the risk to the other children and staff. It is critical that parents ensure that the centre has your correct contact number.

What fees apply when my child is sick or there are public holidays?

Normal fees apply when your child is absent on a booked day or a public holiday falls on a booked day.

Are holiday discounts given?

A holiday discount is applied to your fees providing you give the child care centre two weeks written notice and your fees are up to date.

Please check with the centre to find out how much discount you can receive and how many weeks the holiday discount is granted for.

Are your child care centres open the whole year?

No, our child care centres are only open 51 weeks of the year. (Closed between Christmas and New Year)

Do you have a funded Kindergarten program?

Yes, we do and all our centres employ a qualified teacher who has a Bachelor of Education degree.

Does my child have to be immunized?

Yes, it is a government requisite that you provide your child’s immunization history statement, without which we cannot accept your child.

You may access your child’s immunization history statement either by:

  1. Going to your MyGov account, to Medicare and printing the statement; or
  2. Calling the Australian Childhood Immunisation Register on 1800 653 809, who will then post the statement to you.
What is your Curriculum based on?

We embrace the Reggio Emilia Philosophy into our curriculum which is based on the Victorian Early Years Learning and Development Framework.

When can I visit a child care centre?

Contact the Director at the relevant center and they will arrange for you to visit them as soon as possible.

Do you have Incursions and Excursions?

We endeavor to have incursions 3 or 4 times a year and occasionally will do an excursion.

Do your child care centres supply meals and nappies?

This is child care centre specific as some do and some do not. Please check with the director of your local child care centre.

Do you cater for children with allergies or special dietary requirements?

Yes, we do deal with children who suffer with allergies. As for special dietary requirements, this is once again child care centre specific. In the centres that do not cater, parents will have to provide the correct meals themselves.

Enrolment and Orientation

You need to check with the relevant centre if they have vacancies if you would like to enrol your child. The Director will then arrange a suitable time for you to view the centre.  At the orientation days we give you all the required forms for enrolment.

We do require that you do two orientations with your child. One orientation will be for 1-hour and the second orientation will be for 2-hours.

How do we make payment of fees?

We require our parents to pay via Ezidebit one week in advance.

How do we stop our child care arrangements?

You need to give the Director two weeks’ notice in writing.

Useful Information & Links

Australian Govt. Dept. of Health Immunise Australia Program: 1800 671 811
The Immunise Australia Program aims to increase national immunisation rates by funding free vaccination programs, administering the Australian Childhood Immunisation Register and communicating information about immunisation to the general public and health professionals.
Dept. of Human Services: 136 150
The Department of Human Services provides a broad range of social and health services on behalf of the Australian Government.

The department delivers Centrelink, Medicare and Child Support services and payments. Including CCB and CCR payments subject to Immunization of your child or have an appropriate exemption.

Nurse on Call: 1300 606 024
Provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week.
Australian Govt. Family Assistance Office: 136 150
Provides information on how to access help for looking after your children’s education and health care.
Maternal & Child Health Line: 12 22 29
After – hours services include the Maternal and Child Health Line, a 24 – hour telephone service staffed by qualified maternal and child health nurses.
Parent Line: 13 22 89
8am to midnight, 7 days a week.

Parentline provides a state wide telephone counselling service to parents and carers of children aged from birth to eighteen years.

Professional counsellors are able to explore a variety of issues that impact on parenting and relationships.

Victorian Poisons Information Hotline: 13 11 26
24 hours a day, 7 days a week

The Victorian Poisons Information Centre (VPIC) provides Victorians with a timely, safe information service on poisoning and suspected poisonings.